Support

Common questions

A leave-by reminder didn't show up

Routine builds leave-by times from calendar events that have a street address in the Location field. Check that the event has one, that Routine has calendar access, and that the event is more than a few minutes away. Events without an address show up in the morning note instead.

Nothing fired when I left home or reached the store

Location reminders need "Always" location permission (Settings › Routine › Location › Always), and the app must not be force-quit. iOS stops waking apps that have been swiped closed from the app switcher; just open Routine again and it picks back up. Arrivals can take a minute or two to register, which is normal for iPhone geofencing.

The wake-up alarm didn't ring, or "Start my day" didn't open the brief

The wake-up needs the Alarms permission (Settings › Routine › Alarms) and the phone's alarm volume up; it rings through Silent and Focus by design. Only the days you picked are on. If Start my day doesn't open the brief from the Lock Screen, unlock the phone and open Routine; the brief is waiting on the Today screen for the next few hours.

"I'm here" saved the wrong spot, or won't save

It uses your precise location, so give Precise Location when iPhone asks. If you're already somewhere saved as a different kind of place, it tells you instead of moving the old one; use Control › Places to delete or re-save. Indoors in a large building, step toward a window or doorway and try again.

It saved my words but didn't set a time

Understanding a sentence needs Apple Intelligence, which must be on and finished downloading (Settings › Apple Intelligence & Siri). Until then Routine keeps what you typed as a plain reminder for tomorrow; tap it in Memory to set the time yourself.

Learn my routine hasn't suggested anything

It waits for evidence: the same weekday at the same saved place in at least three different weeks, or an unsaved spot on three different days. Give it about three weeks. It needs Always location to see what happens while the app is closed. Suggestions appear on Today one at a time, and all of them are listed in Control › Learn my routine.

How do I change a reminder?

Tap it on the Memory, Plan or Today screen. You can change the words, when it fires, the days it repeats and the place, turn on Keep reminding or Ring like an alarm, or delete it. The ••• button on each Memory row has Later today, Tomorrow, Skip, Pause and Delete.

How do I make a reminder impossible to miss?

Open it and, under "Make sure I see it", turn on Keep reminding until done (it repeats after 10, 30 and 70 minutes) or Ring like an alarm (Routine Plus; rings through Silent and Focus). Alarms need a time, so reminders for arriving or leaving somewhere come as notifications. If an alarm doesn't ring, check Settings › Routine › Alarms.

The Call button didn't call

Routine looks the name up in Contacts the first time you tap Call or Message, and asks permission then. If more than one number matches, it shows them so you can pick. If nothing matches, name the reminder the way the contact is saved ("Call Mom" finds a contact named Mom).

How do I add Routine to Control Center or the Action button?

Open Control Center, tap +, then Add a Control, and search for Routine: there's "I'm here" and "Add a reminder". For the Action button: Settings › Action Button › Controls › Routine.

Where did a reminder go?

Plan shows each day's reminders, plus an Anytime section for ones that wait for a place or have no day yet. A reminder whose day passed without being done moves onto today's list ("Still on your list from Tuesday"). Paused ones are at the bottom of Memory.

I'm getting too many, or too few, reminders

Use the actions on each notification. Done and Not useful teach Routine which kinds of nudges you want. The daily cap and quiet hours are on the Control screen. Important items (a leave-by for a real appointment) are allowed through even when the cap is reached.

The widget shows nothing

The widget reads from the app's last plan. Open Routine once so it can plan, then the widget updates on its own. Widgets can also lag a few minutes behind by design on iOS.

The mic didn't catch what I said

Hold the mic button for the whole sentence and release when you're done. The first press asks for microphone and speech permission. Speech is transcribed on the iPhone, so it works without a connection but needs the on-device language model for your language to be downloaded (Settings › General › Keyboard › Dictation).

I paid for Plus but it says I don't have it

Open Control › Routine Plus and tap Unlock Plus, then Restore purchases at the bottom. Plus is tied to your Apple Account, so make sure the iPhone is signed in to the same one you bought it with. If it still doesn't show, restart the iPhone; that clears a known App Store glitch.

How do I cancel Plus?

Settings › your name › Subscriptions › Routine Plus › Cancel. You keep Plus until the end of the period you paid for. The lifetime plan has nothing to cancel.

How do I get my data out, or delete it?

Control screen › Export everything gives you a file with all your reminders and history. Delete everything wipes it. Deleting the app also removes all data.

Report a problem

Include your iPhone model, iOS version, and what you expected to happen. If it's about a reminder that didn't fire, say what kind (leave-by, store, leaving home) and roughly when. Screenshots help.

Requirements

iPhone with iOS 26 or later, and Apple Intelligence for understanding typed or spoken sentences. Calendar access for leave-by times, Always location for place reminders, Alarms for the wake-up, microphone and speech for dictation. All optional; the app works with any subset.